Privacy Policy
This Privacy Policy explains how VYAN LABS PRIVATE LIMITED (“Vyan Labs”, “we”, “us”), CIN U59112TN2026PTC197261, with its registered office at 2T/1C, Pc.road West, Ganesh Nagar, Chidambaranagar, Thoothukudi, Tamil Nadu, IN 628008, collects, uses and protects personal data when you use our website vyanlabs.net and our mobile applications, including Eatopia (together, the “Services”).
Where an app publishes its own privacy policy, that policy describes the app in more detail and takes precedence for that app. The Eatopia Privacy Policy is available at eatopia.fit/privacy.
We process personal data in accordance with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, and other laws that may apply to you.
1. Information we collect
- Information you provide: such as your name, email address and the content of messages you send us, or account details you enter in our apps.
- Usage and device information: such as app interactions, crash logs, device model, operating system version and approximate region, collected to keep the Services working and improve them.
- Purchases: in-app purchases are processed by Apple or Google. We do not receive or store your full payment card details.
Our apps will ask for your permission before accessing sensitive device features (for example location, camera or photos), and you can withdraw that permission at any time in your device settings.
2. How we use information
- To provide, operate and maintain the Services;
- To respond to your requests and provide customer support;
- To diagnose problems, ensure security and prevent fraud or abuse;
- To understand usage and improve our products;
- To comply with legal obligations.
We do not sell your personal data, and we do not use it for third-party advertising tracking.
3. Sharing of information
We share personal data only with service providers who process it on our behalf (such as cloud hosting, analytics and crash reporting providers) under appropriate confidentiality and security obligations, or where required by law, court order or to protect the rights and safety of our users and the company.
4. Data retention
We keep personal data only for as long as necessary for the purposes described in this policy, or as required by law. When it is no longer needed, we delete or anonymise it.
5. Security
We use reasonable technical and organisational safeguards, including encryption in transit, to protect personal data. No method of transmission or storage is completely secure, but we work to protect your information.
6. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, withdraw consent, and nominate another person to exercise your rights. Where an app offers an account, you can also request account deletion from within the app or by emailing us. To make a request, write to privacy@vyanlabs.net.
7. Children
Our Services are not directed to children under 13 (or the minimum age required in your country), and we do not knowingly collect their personal data. If you believe a child has provided us with personal data, please contact us and we will delete it.
8. International transfers
Our service providers may process data outside India. Where this happens, we take steps to ensure the data remains protected in line with this policy and applicable law.
9. Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows when it was last revised. Material changes will be communicated through the Services where appropriate.
10. Contact & grievance officer
For questions, requests or grievances relating to your personal data, contact our Grievance Officer:
Grievance Officer, VYAN LABS PRIVATE LIMITED
2T/1C, Pc.road West, Ganesh Nagar, Chidambaranagar, Thoothukudi, Tamil Nadu, IN 628008
Email: privacy@vyanlabs.net
We will acknowledge grievances within 48 hours and aim to resolve them within the timelines required by applicable law.